Questions and réponsees Forex Trading

02. September 2010 This document is designed solely for informational purposes only and is for the use of the recipient. Credit Suisse does not guarantee the accuracy or completeness of this document and can not be held liable for losses that may result from its use. This document must not be distributed United States or given to a person USD or any other jurisdiction except under circumstances expressly comply with laws that are enforced. © 2009 Credit Suisse Group AG and / or its affiliates. Forex Trading Answers to frequently asked questions on trading online currency. Possibility of using another bank? It is not possible to conduct foreign exchange transactions with another bank. For security reasons, it is possible to perform currency trading with Forex Trading if the debit account and account to be credited shall be kept in the same issue of the relationship. Divergence closing / interbank? 


The closing price offered by Credit Suisse is a real course valid time of redemption. It may therefore differ from the current interbank indicated under the heading of price information. These are applied to trade in amounts equivalent to several million between banks. By Moreover, they are shown with a slight delay. Unlike telephone / online tool? The only difference between a transaction by phone and electronic transaction (with Forex Trading) is how to pass the order (by phone or via internet). Treatment, confirmation, etc.. not dependent on the selected channel for the award of order. Forex Trading for non-customers? If you are not a client of Credit Suisse, you can sadly not use Forex Trading. But Credit Suisse is pleased to having you as our customers. Personal consultation for Forex Trading? The platform Forex Trading is not related to a consultation personal. The hotline can only help you in case of problems with the e-tool. If you have signed a Direct Access with Credit Suisse Obviously you can enjoy this service. Small differences in the amounts recognized? At the time of treatment, we stick to the general rule valid in Switzerland, which is rounded to 5 cents higher or lower (arithmetic rounding). It is possible that the amounts confirmed by the bank differ slightly (a few cents) to those then recorded in Forex Trading. Payments to third parties? No, it is not possible to perform electronic payments for Forex Trading with third parties. This type of payment orders, including those including foreign exchange, can be performed with Direct Net our online banking application. Correct a transaction? In principle, transactions can not be corrected or canceled. Once you have accepted the course offered by the bank (conclusion) and Forex Trading that has performed the requested operation, the latter a binding on both parties. If you made a mistake, Call your local competent forex trader currency or contact hotline as soon as possible to resolve the issue with them.